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Free, independent and confidential support

AIS Be Heard is the place anyone in Australian high performance sport – past or present - can turn to for help.

No one should feel the burden of bottling-up information about unacceptable incidents or practices during their time in high performance sport.

AIS Be Heard is where everyone can feel safe to share their experiences and seek support. It’s free, independent and completely confidential. There are no obligations.

This is your support service if, and whenever, you need it.

Who can call Be Heard?

AIS Be Heard is available to current and former athletes, coaches and staff across the Australian high performance sports system.

This includes the Australian Institute of Sport and the National Institute Network, comprising state and territory Institutes and Academies of Sport.

We welcome everyone who has been part of Australian high performance sport.

Why would I call Be Heard?

AIS Be Heard is for people who feel they:

  • Haven’t been treated well in sport
  • Haven’t been listened to before
  • Have spoken before, but were dismissed or ignored
  • Are unhappy or frustrated by a lack of action
  • Are concerned that improper practices may still be occurring
  • Need help
  • Simply don’t know where to turn or who to talk to

Everyone has their own unique reasons – and these are all valid.

Don’t feel alone. We acknowledge the courage of those athletes, coaches and staff who have already come forward and shared their stories.

No matter how long ago something may have happened, you will be heard.

Who will take my call?

When you contact Be Heard, you won’t be discussing your concerns with an AIS or Australian Sports Commission staff member.

Instead, you’ll be linked with an independent expert from Core Integrity, someone who is experienced in receiving, assessing and dealing with confidential and sensitive reports.

They can help you with the most appropriate support for your needs.

There’s no obligations to continue if this isn’t what you’re looking for or need. Reach out, then work out if this is right for you.

What will be done with my information?

This is completely up to you. You decide what you want.

Calls to AIS Be Heard are not recorded and are treated in the strictest confidence. You can discuss any matter anonymously.

The priority will be to listen to you first and understand your needs. Depending on your own unique situation, you may be referred to one of the following services:

AIS Mental Health Referral Network

a group of expert psychologists and mental health clinicians who provide free and confidential support

Sexual Misconduct Helpline

a specialist service to support anyone impacted by sexual misconduct while under the ASC’s care including historic events.

Sport Integrity Australia

where you can report any concern that threatens the integrity of Australian sport, teams or individuals.

Lifeline

which provides all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.

Above all, they will listen to your story.

No information will be shared with the AIS, Australian Sports Commission or Sport Integrity Australia for further action, without you first providing your consent.

Phone: 1800 565 965 (Monday – Friday 8am – 8pm AEST)
Email: aisbeheard@coreintegrity.com.au

secure online reporting form is also available. The secure reporting form is easily accessible from your mobile using either our unique QR Code or dedicated web link.

Australian Sports Commission apology

The following statement was delivered by the Australian Sports Commission (ASC) Board on 7 May 2021:

The Australian Sports Commission (ASC) Board offers our apology and ongoing support to former Australian Institute of Sport (AIS) athletes treated inappropriately in the past.

We know incidents and practices occurred that are not acceptable. For this, we are truly sorry.

We admire the courage of people who have come forward to share their stories. We assure you, we are listening and you have been heard. We have begun reaching out personally to athletes to offer our support.

The AIS ran athlete scholarship programs for various sports from 1981 to 2012. Thousands of athletes have been part of the AIS story and we know most will remember their time fondly. Unfortunately, that is not everyone’s experience.

We owe it to every athlete who has been part of the AIS, to feel supported and to get help if, and when, they need it.

This week we have established a confidential and independent support service, AIS Be Heard. It is available to any former AIS athletes and staff, across all sports, to share their experiences and seek the appropriate support services.

On this page you will find links to our other support services and resources, including the AIS Mental Health Referral Network which provides confidential psychological support, at no cost for past and present high-performance athletes and staff. Details are available at https://www.ais.gov.au/mhrn

We thank the Australian Human Rights Commission and Gymnastics Australia for undertaking the review presented on Monday, no doubt a painful process but one which can bring positive outcomes for sport more broadly.

Today, we acknowledge our past so we can continue to lead Australian sport into the future.

The ASC is committed to working with our partners in the Australian sporting community to address unacceptable practices of the past, and to ensure they have no place in Australian sport in the future.

We will continue to develop and deliver programs and resources to support the health and wellbeing of athletes, coaches and support staff across the high performance sport sector.

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